Returns & Exchange Policy
It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer online store credit for items when applicable:
Please be reminded that Charms & Pearls does not process refunds for any reason.
In order for us to be able to accept your return, it must meet the following requirements:
- The item is returned in its original condition and unused/unworn with all the tags still attached.
- The item has absolutely no marks or stains (including but not limited to: scuff marks, make up, deodorant, etc)
- The item is returned to us within 30 days from the original order date. If your items are returned later than 30 days, your return will not be accepted and returned to the sender.
* If your item(s) do not meet the provided requirements, they will be returned back to you. You will receive an email indicating the new tracking # and denial of return.
To begin a return or exchange, please contact our Customer Care Team: firstname.lastname@example.org
(For U.S customers only) We accept items which have not been worn to be processed with an exchange. Customers may request an exchange if the item still has all tags in tact and the order has not exceeded 30 days from the original date of purchase. If the item(s) you would like to receive in exchange is not available, by default, your request will be processed with issuing the customer account with an online store credit.
-All exchanges must be even-exchanges only.
-Only one exchange is allowed per order. If you are in need of a different size/style, your inquiry will be handled as a return.
-All exchange packages must be completed within 2 weeks of submitting the request - the item(s) will be released after the hold period.
INTERNATIONAL CUSTOMERS - All exchange inquiries will automatically be handled with issuing the customer account with an online store credit.
For all eligible returns, customers will be awarded an online Store Credit. Please note that we do not process refunds to credit cards for any reason.
All returns must meet the following requirements:
-Merchandise must be unworn, undamaged, and unused.
-Merchandise must be free of scuff marks, make-up, deodorant, or any other stains.
-Merchandise must have all original tags and accessories attached. Please do not remove tags when trying on items.
-The package must be postmarked within (30) days of original order date.
-Shipping and handling charges are non-refundable.
-We do not reimburse your shipping charges for returns.
-You will be notified via email once your return has processed.
-If you believe you received an incorrect item please contact us within 24 hours of receiving your package.
*If your item(s) do not meet the provided requirements, they will be returned back to you. You will receive an email indicating the new tracking # and denial of return.
If you need any additional assistance, please contact our team at email@example.com
- Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
- We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team.
Reserved Rights Regarding Returns
Charms & Pearls reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history involving used, worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.